We strive to be the best model railroad store on the web. In addition to certain guarantees provided by law, RailroadMerchant.com LLC guarantees your satisfaction with our products and services. If you are not satisfied with your purchase, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future RailroadMerchant.com orders.

All requests made under this guarantee must be made within 30 days of purchase. Please note that we cannot guarantee the results or outcome of your particular project or for issues that are beyond our control. Expenses incurred beyond the purchase price are not our responsibility and are not covered by this guarantee.

If you have any questions about our promise to take care of our customers, please feel free to Contact Us.