Our goal is to be an outstanding provider of top quality model railroad products by providing exceptional customer service.

To serve you promptly and efficiently, please use our online Contact Us form for:

• Help with an existing Order
• Help with a return/exchange
• Shopping Assistance
• Website comments
• Product information/feedback
• Corporate Inquiries

To save you time, we have assembled the most common questions our new customers have before they place an order with us. If you have additional questions, please let us know.

1. Do you accept orders by telephone?

To provide our low prices and minimal shipping charges, our selling systems are automated to accept Web Orders through our online store. If you require support, or cannot place an Order, please email us on our Contact Us page or call us during normal business hours for assistance.

2. Do you ship outside of the U.S.?

At this time, we do not accept international orders or credit cards with billing addresses outside of the United States and Canada. We also do not ship to APO addresses or US territories.

3. What method do you use for shipping?

We ship by USPS® Priority Mail with Order Tracking for cost efficiency and safe delivery of our specialized products.

4. When will I receive my order?

Our inventory system is "live" meaning we stock what we sell. We keep you updated on your Order from your purchase to delivery with automated email messaging. In addition, you may also sign-in to our website and check the status of any Order. For more detailed information about shipping, see our Shipping & Returns page.

We generally ship your Order within 1-2 days. Delivery times vary according to your location.

5. How do I return an item?

It's easy; simply sign-in to your account and use the instructions before returning an item.

Read More about Our Satisfaction Guarantee

6. What credit cards do you accept?

RailroadMerchant.com™ accepts several forms of payment with a US billing address:

7. How do I get my purchase repaired if it needs it at a later date?

All of our merchandise is new and obtained through the manufacturers or their distributors and agents. We are an authorized dealer for the items we carry and the manufacturers of the products we sell back our merchandise. Simply contact us for help with the company that made your item for service details that you may require.

8. What advantage do I have in creating an account?

Creating an account with RailroadMerchant.com™ lets you use your account information for faster checkout and saves you time on future visits to our store. The information you provide is secure and protected. It is never shared in any way with anyone. It is simple, easy and free.

9. Sign-up for our Newsletters

Sign-up for email updates on new arrivals, featured products, sales events and more. If for any reason you would be like to be taken off of our mailing list, simply click the unsubscribe link at the bottom of every newsletter we send.

10. Finding a product not on our site

Our online store is growing with new additions all the time. For help with a product you may have seen elsewhere that is not on our site, please use our online Contact Us form and let us know what you want, need or would like to see. We will do our best to meet your needs in the future.

For additional product and mercantile information, check out our Blog: